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United Airlines is in hot water once again after a paying customer was physically dragged off an overbooked flight Monday morning. Following the boarding process, United supervisors realized the flight from Chicago's O'Hare International Airport to Louisville was overbooked, and they still needed to fit four United employees on the plane.
The flight supervisors announced the issue to passengers and asked if four volunteers would be willing to take a later flight in exchange for a $400 flight voucher. When nobody volunteered, the supervisors upped the offer to an $800 voucher, but still none of the passengers were willing to switch flights.
At this point, supervisors decided to randomly select four passengers to bump from the flight using a computer system. The first two people chosen were a young couple, according to other passengers on the flight, and they left without saying much. The second person randomly chosen was a middle-aged man. When he was asked to leave, he told the supervisors that he was a doctor and he couldn't take a flight the next day because he had patients to see.
This didn't faze the supervisors, however. They called for backup and security came on board to forcibly drag the doctor off the plane. During the struggle to get him out of his seat, the man hit his head on the arm rest and immediately went limp as he bled from his mouth.
Other passengers on the flight were visibly upset. In a video recorded during the altercation, one person exclaims, "This is horrible." Another passenger asks the United cabin crew, "What are you doing? No! This is wrong."
United CEO Oscar Munoz addressed the incident on Twitter, but people aren't satisfied with his explanation.
Below is a sampling of people's responses: